Standard UK delivery is £5.95 and is 2 – 5 working days
Items not received
If you contact us to say that you have not received your order we will require you to sign a non receipt form before we can resend your order. This can be sent via email or by the post and must be received back within 7 days.
Items damaged in transit
Although every effort is taken to ensure our parcels are well-packed when they leave our warehouse, accidents do happen. If this does happen please contact us within eight working days and if possible please email pictures of the damaged item(s) to firstname.lastname@example.org and we will resolve the problem as quickly as possible for you.
Please check all goods on receipt as any damaged or faulty goods need to be reported within eight working days. When ordering Seasonal Glass items please check your products on delivery as we may not be able to replace these goods when you come to use them at a later date.
Once an item has been signed for it is accepted that the order has been received in a good condition, especially with items of furniture. Please check large items carefully before signing for the parcel.
Returns Policy & Making Returns
In the unlikely event that a parcel arrives damaged or faulty please contact our Customer Services team on 017630271222 (Monday to Friday 9:30am to 5pm) or by email at email@example.com so we can arrange a replacement, exchange, or refund for you.
If you wish to return an item, with the exception of personalised products, we need to receive it back into our address within 14 days of receipt for a refund or exchange. We ask that you please return the items where possible with their original packaging. This does not affect your statutory rights. As the goods are your responsibility until they reach our address please ensure you package your return to prevent any damage to the items or boxes.
With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.
If an item is returned to us outside of the 14 day time frame or is in a non re saleable condition a credit note will be issued at the discretion of Hall & Glory Ltd.
If you wish to cancel your order and return it to us, under the Distance Selling Regulations, you must let us know within eight working days of receiving your parcel. This can be done by calling our Customer Services team on 01763 271222 or via email at firstname.lastname@example.org. You will then need to return the whole order to us, at your own expense to us if you have already received it. Once we receive the whole order back we will issue a full refund including the original delivery charge paid. Please note this does not apply to the personalised items which cannot be returned unless faulty or damaged.
Please see above for information on our Returns Policy. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage.
Once you have contacted us, please ensure that you include the Returns Slip within the parcel and return your parcel using one of the methods listed below:
You can book your returns label online using a credit/debit card or PayPal. Please note that you need a printer available to print off the label. Simply follow the quick steps below:
Return using Royal Mail
Hall & Glory Ltd, 68 – 70 High Street, Buntingford, Hertfordshire, SG9 9AH
We recommend that you obtain a Certificate of Posting in case for whatever reason the parcel(s) fails to reach us.